Unlike a telephone call, the customer can also terminate the “conversation” at any time without the usual pleasantries. The customer feels as though he or she remains in control. Most importantly, the process is interactive. The customer can then select the topic most related to the query. For instance, the customer will type a question, then the chatbot will provide a list of “guesses” related to the words used in the question. Many chatbots use “clarifying questions” to better understand what a customer needs. They can be programmed to “listen” for certain keywords and semantic phrases that relate to common questions about your business. “Chatbots interpret queries in a variety of ways. It’s far more efficient than manning the phones. If a customer has a question about your customer service number, the types of products you sell, or the prices for your services, a chatbot can help. Here are a few things chatbots can do: Answer Simple Customer Queries You don’t need unlimited disposable income to jump on the bandwagon, though. Of course, many of those companies were Fortune 100 businesses that created their own chatbot technology. In 2016, companies all over the world collectively spent as much as $39 billion on AI. What Can Chatbots Do?Ī chatbot can’t make your morning coffee or pick up your kids from school, but it’s still pretty handy.Īt its core, a chatbot is an example of artificial intelligence, or AI. They understand text and voice, which means they can respond appropriately. They’re highly accurate in many cases.Ĭhatbots on the Internet work in much the same way. ![]() These bots are often trained to listen for phrases related to customer questions or concerns. Recently, however, telephone technology has advanced to the point where these bots can understand human language.įor instance, if you’re asked to verify your birthdate, the program can understand the words “February 26, 1973” just as well as it could if you tapped out the number “02261973” on your telephone keypad. Until a few years ago, you had to punch (or tap) numbers on your phone to make your selection. Instead, you’re greeted by a mechanical voice that presents you with a list of options. When you call a toll-free number to talk to your cable company or the warranty department for a product that just fell apart, you don’t usually reach a human first. To help clarify how chatbots work, let’s look at one of their close cousins. Aside from a few caveats, which we’ll discuss later, you can use these programs to keep in touch with prospects and customers when you’re occupied with other tasks. It’s no longer relegated to the realm of science fiction, but we don’t think you need to worry about chatbots taking over the world. ![]() That’s right: artificial intelligence is here. In other words, the chatbot “pretends” to be a human being in conversation with a prospect or customer. What Is a Chatbot?Ī chatbot is a piece of technology that allows a computer program to communicate with people just like a human would. ![]() It sounds like a ton of information, but we'll break it down and make it easy for you. We’ll provide you with clear-cut examples of chatbots you might want to use and show you how chatbots work.ĭon’t worry. We'll also cover specific ways in which you might use chatbots for your Knowledge Commerce business. So any opportunity to cut back on the time you spend on your business is a good thing.īut what is chatbot technology? And how can you harness it to free up some of your limited time? Those are the most important questions we’re going to answer today. You might be creating online courses, adding content to your membership site, writing blog post series, and sending out email newsletters. Think about the amount of time you contribute to your Knowledge Commerce business every day. They can make marketing your business easier by automating some of your communications. Chatbots (also called “clever bots” or “talk bots”) have become enormously popular over the last few years.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |